Resolvio is a modern, enterprise-grade helpdesk system that combines powerful ticket management, AI-driven automation, and advanced SLA tracking to deliver exceptional customer support.
Everything you need to deliver world-class customer support
Intelligent chatbot powered by Ollama AI resolves common issues instantly, collects customer information, and creates tickets automatically. Multilingual support for English and Greek.
Sophisticated SLA tracking with configurable freeze states. Automatically pause SLA timers when waiting for customer response, ensuring accurate performance metrics.
Intelligent auto-assignment using least workload or round-robin algorithms. Organize teams by location with flexible pool and auto-assign modes.
Generate detailed ticket, employee, and comparative reports with one click. Export to PDF or Excel for sharing and analysis.
Built-in CipherSweet encryption for all personal data. Secure blind indexes enable searching while maintaining complete data privacy and GDPR compliance.
Customizable email templates with smart placeholders. Automatic notifications for ticket creation, assignment, replies, status changes, and resolution.
Granular permission system with four hierarchical roles. Control access to tickets, categories, users, customers, teams, and settings with precision.
Full internationalization with English and Greek languages. Automatic language detection from browser settings with easy switching.
Drag-and-drop file uploads with configurable limits and extensions. Separate controls for admin and guest uploads with secure storage.
Modern architecture meets intuitive user experience
Built on Laravel 12 and Vue 3 with Inertia.js for instant page transitions and a native app-like experience. No page reloads, just smooth interactions.
Modern UI built with Tailwind CSS and Vue 3 Composition API. Responsive design that works flawlessly on desktop, tablet, and mobile devices.
Create custom ticket statuses with configurable SLA freeze behavior. Design workflows that match your support process perfectly.
A glimpse into the powerful features and beautiful interface
Real-time statistics and insights at a glance
Efficient ticket handling with powerful filters
24/7 automated support with intelligent responses
Enterprise-grade stack for reliability and performance
Choose the plan that fits your needs
Join hundreds of teams already using Resolvio to deliver exceptional customer support